Safeguarding Duty of Care

FREQUENTLY ASKED QUESTIONS

How do I register?

Registering is simple. For HEAT CLICK HERE and complete the HEAT pre-registration form.  For the two-day Security Awareness course for Humanitarian Staff  CLICK HERE or send us an email at info@pmoexcellence.org. Within two working days you will receive a confirmation email. Your registration will be complete once you have responded to the email and the payment for the training has been made.

Why do you ask for my personal details? What do you with my data?

We ask for a few details like your name, contact information and billing address, etc to get you registered. Additionally, we ask a number of questions in the interest of your safety and wellbeing. We hold your data for the duration of the course you signed up for. We will never share your data with any third party. Your name/details will never be publicly shared. For more information on why and how we store data, we kindly refer you to the section data protection and storage under our terms and conditions.

Can I get a copy of an invoice or receipt for my payment?

Yes

What is your cancellation policy?

Our cancellation policy is as follows: 

  • Dates may be changed for the physical portion of the training free of charge, as long as the participant chooses a date within the agreed upon timeframe to receive a HEAT certification (unless the participant and PMO-SRM have made a separate, written agreement).
  •  The participant may change the date of their participation up to the dates they had originally chosen if this change does not cause the course to drop below the minimum number of participants required to run the course. 
  • Similarly, date changes for the online portion is also allowed free of charge, if done more than 10 work days in advance or if the course does not drop below minimum participation with the change.
  • In the case of a cancellation of the full training (both online and physical components) by the participant up to one month before the start date of the online component of the training, 50% of the invoice price will be charged to the client. 
  • In the case of a cancellation of the full training within one month before the start date of the online component of the training, 100% of the proposal/invoice price will be charged to the client.
  • In the case of a cancellation of the physical component of the training by the participant up to one month before the start date of the physical training, 50% of the invoice price will be charged to the client. 
  • In the case of a cancellation of the physical component of the training by the participant within one month before the start date of the physical training, 100% of the invoice price will be charged to the client. Please note that there is no option to cancel just the online component and still attend the physical training as the former is a prerequisite for attending the latter.
  • If a participant needs to cancel their participation in the full training, the organization may send another staff member in their place.

What courses are available?

A full list of courses is available at our training site under services

Are courses available in different languages?

Currently, the hybrid HEAT course is available in English only.

Can I download a course or work offline?

Course content is not available to download

Do you offer a full online HEAT course?

No. We do not offer a full online HEAT course. We believe the practical part is the essential part of the Hostile Environmental Awareness Training.  This is where our participants have the opportunity to practice the skills we teach them in the classroom. It is necessary to practice these skills as, for many of us, they are not our natural responses to challenging situations . Therefore, an online HEAT is insufficient. We want our participants to feel confident and prepared as they set out on their mission.

Will I get a certificate?

You will receive a certificate for every course that you complete. Please note that concerning the Hybrid HEAT the certificate will only be issued if you have completed both components, theory and practical.

Can I give you feedback?

Yes! We welcome your feedback. At the end of each course, you will be asked to complete an end of the course survey where you can share your feedback on the course content. If you have additional feedback or questions that are unanswered in this FAQs section, or that can’t wait till the end of your course, please Contact Us

Who are the courses for?

Anyone who will be deployed, travels to or is based in an area that is considered hostile. An indicator can be the security level given to a region or country by your ministry of foreign affairs.  All our courses are designed to help humanitarian staff stay safe during their work.

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Contact:

NL 32, 4824-CB BREDA
+31 (0) 76 8880770
+31 (0) 6 40599189
security@pmoexcellence.org

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NL Chamber of Commerce # 20147727
VAT # NL139770860B01
D-U-N-S # 489280562
Terms & Conditions